FAQS
HOW DO I PLACE AN ORDER FOR CHALK/NOIR ART & DESIGNS?
PLEASE CONTACT US DIRECTLY FOR INQUIRIES ABOUT CUSTOM MADE PRODUCTS. ORDERS REQUIRE A 50% NON-REFUNDABLE DEPOSIT. GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS AND THE FINISHED OBJECTS WILL SHIP WHEN YOUR PAYMENT IS RECEIVED IN FULL. ENQUIRIES CAN BE SENT TO
DO YOU HAVE IN-STOCK PRODUCTS?
WHEN AVAILABLE, YOU CAN VIEW OUR CURRENT OFFERING OF READY TO SHIP PRODUCTS HERE ALL FIXTURES SELL ON A FIRST-COME-FIRST-SERVE BASIS AND ARE ONLY AVAILABLE THROUGH ONLINE SALES.
PLEASE CONTACT OUR SALES TEAM HERE OR ON
IF YOU HAVE ANY OTHER QUESTIONS ABOUT AVAILABILITY OR CUSTOMIZATION.
WHEN WILL MY ONLINE ORDER SHIP?
IN-STOCK ITEMS WILL SHIP WITHIN 5 – 7 BUSINESS DAYS. IF YOU REQUIRE FASTER SHIPPING PLEASE CONTACT OUR STUDIO DIRECTLY BEFORE PLACING YOUR ORDER. E-COMMERCE ENQUIRIES CAN BE SENT TO
DO YOU ACCEPT RETURNS?
BECAUSE OF THE HAND-MADE NATURE OF OUR PRODUCT, WE ARE NOT ABLE TO ACCEPT RETURNS.
HOW DO I CLEAN MY OBJECT, FIXTURE OR ARTWORK?
BRASS & COPPER
ALL BRASS & COPPER PATINAS ARE UNLACQUERED AND HAND SEALED WITH A LIGHT LAYER OF WAX. DUST GENTLY WITH A DUSTER OR SOFT RAG. DO NOT USE BRASS CLEANERS AS THEY WILL REMOVE THE PATINA.
GLASS
FOR CLEAR GLASS, WIPE GENTLY WITH A MILD GLASS CLEANER. FOR FROSTED OR ETCHED GLASS, DUST GENTLY WITH A DUSTER OR SOFT RAG. DO NOT SCRUB FROSTED GLASS ORBS OR PLACE ANY GLASS COMPONENTS IN THE DISHWASHER.
LEATHER
FOR FIXTURES WITH LEATHER, DUST GENTLY WITH A DUSTER OR SOFT RAG.
PORCELAIN
FOR FIXTURES WITH PORCELAIN, USE A SOFT RAG WITH DILUTED CLEAR OR WHITE CLEANING SOLUTION, OR DUST GENTLY WITH A DUSTER OR SOFT RAG.
OUR STUDIO.
By appointment only
Address:
Watermill industrial estate
Unit P1
Buntingford SG9 9JS Hertfordshire, England
Phone: +44 0 7891 2600 67
Email: Larsh@Larsh.dk
