Norsonn | Custom Made Art Craft And Design | London UK

FAQS

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HOW DO I PLACE AN ORDER FOR NORSONN ART & DESIGNS?

 

PLEASE CONTACT US DIRECTLY FOR INQUIRIES ABOUT CUSTOM MADE PRODUCTS. ORDERS REQUIRE A 50% NON-REFUNDABLE DEPOSIT.  GOODS WILL BE READY TO SHIP WITHIN THE LEAD TIME SPECIFIED. LEAD TIMES BEGIN WITH RECEIPT OF PAYMENT AND ORDER DETAILS AND THE FINISHED OBJECTS WILL SHIP WHEN YOUR PAYMENT IS RECEIVED IN FULL. ENQUIRIES CAN BE SENT TO 

Larsh@larsh.dk

 

DO YOU HAVE IN-STOCK PRODUCTS?

 

WHEN AVAILABLE, YOU CAN VIEW OUR CURRENT OFFERING OF READY TO SHIP PRODUCTS HERE ALL FIXTURES SELL ON A FIRST-COME-FIRST-SERVE BASIS AND ARE ONLY AVAILABLE THROUGH ONLINE SALES.

PLEASE CONTACT OUR SALES TEAM HERE OR ON 

Larsh@larsh.dk 

IF YOU HAVE ANY OTHER QUESTIONS ABOUT AVAILABILITY OR CUSTOMIZATION.

 

WHEN WILL MY ONLINE ORDER SHIP?

 

IN-STOCK ITEMS WILL SHIP WITHIN 5 – 7 BUSINESS DAYS. IF YOU REQUIRE FASTER SHIPPING PLEASE CONTACT OUR STUDIO DIRECTLY BEFORE PLACING YOUR ORDER. E-COMMERCE ENQUIRIES CAN BE SENT TO

Larh@larsh.dk

 

DO YOU ACCEPT RETURNS?

 

BECAUSE OF THE HAND-MADE NATURE OF OUR PRODUCT, WE ARE NOT ABLE TO ACCEPT RETURNS.

 

HOW DO I CLEAN MY OBJECT, FIXTURE OR ARTWORK?

 

BRASS & COPPER

ALL BRASS & COPPER PATINAS ARE UNLACQUERED AND HAND SEALED WITH A LIGHT LAYER OF WAX. DUST GENTLY WITH A DUSTER OR SOFT RAG. DO NOT USE BRASS CLEANERS AS THEY WILL REMOVE THE PATINA.

 

GLASS

FOR CLEAR GLASS, WIPE GENTLY WITH A MILD GLASS CLEANER. FOR FROSTED OR ETCHED GLASS, DUST GENTLY WITH A DUSTER OR SOFT RAG. DO NOT SCRUB FROSTED GLASS ORBS OR PLACE ANY GLASS COMPONENTS IN THE DISHWASHER.

 

LEATHER

FOR FIXTURES WITH LEATHER, DUST GENTLY WITH A DUSTER OR SOFT RAG.

 

PORCELAIN

FOR FIXTURES WITH PORCELAIN, USE A SOFT RAG WITH DILUTED CLEAR OR WHITE CLEANING SOLUTION, OR DUST GENTLY WITH A DUSTER OR SOFT RAG.